How to check your VPN connection quality
VPN connection quality depends on your network, device and chosen server
A few practical checks will help you see how it performs for your everyday tasks
Start with your network
Check your usual internet connection first: Wi-Fi signal, mobile reception and background downloads
A VPN uses your existing connection and does not replace your internet provider
Keep the device and network the same when comparing results
A large download or a system update running at the same time can affect the result
Try everyday tasks
- Measure your connection speed before connecting to the VPN
- Connect the VPN and repeat the same test
- Try a work call, a file transfer and your everyday applications
- Repeat the checks at the time you normally use the internet
Pay attention to stability as well as speed
For a conversation without audio dropouts, a steady connection can matter more than a high peak speed
Encryption and the extra part of the network route can affect speed and latency
Results will vary between networks and devices
Follow the setup guide
Open the guide for your operating system in your VPNKA account, install the specified client and add your connection details
Keep your configuration files and private keys to yourself
Check the device allowance in your plan
Phone instructions may differ from the setup for a computer or router
If you need help
Open a support ticket with your device, system version, network type and the time the problem occurred
A screenshot of the error can help; do not include passwords or private connection keys
Before purchasing, check the price, duration and conditions on the plans page
Read our subscription guide for more help comparing plans