VPNKA support
Help with setup, subscriptions, payments and personal information
Contact us through your account
Support is available through tickets in the customer portal
Sign in, open Support and create a new ticket
The team’s reply will appear in the same conversation
If you are signed out, the portal will ask you to log in and then return you to support
This is a private request to the team, not a public group chat
What to include
- Connection issues: device, system version, network type and error description
- Payments: date, amount, transaction identifier and selected plan
- Subscriptions: the duration or setting you would like us to check
- Data requests: what you would like to access, correct or delete
Do not send passwords, confirmation codes, full card details or private VPN keys
Before you pay
Current plans show the price for your selected period
Cancellation and refund conditions are in the terms of service
Information handling is described in the privacy policy